In accordance with article L221-18 of the Consumer Code , you have 14 legal days to withdraw after ordering, to which we add 7 days after receipt to return any product you are not satisfied with!
We will refund you in full (excluding return postage costs, if applicable), to the payment method used to order (credit card or Paypal). So there is no risk for you.
ATTENTION :
- The right of withdrawal does not apply to "clearly personalized products". Thus, no refund is possible for custom-made kits from photos once production has been launched.
- Before returning any product, whatever the reason, please contact us via the contact form on the site , always indicating your order number.
If you experience any of the following issues, you will be able to choose to either receive a refund or a new product.
- Delay: We expect a delay of 5 weeks after dispatch to consider a delay as worrying. First, we ask you to check with your post office that the package is not waiting for you there. Please then send us an email if this period has passed.
- Breakage: damaged or broken products? Please take clear photos of the damage, then notify us within 2 days of receiving the package.
- Error: A mistake in your package? Our apologies! Contact us to fix this.